Customer Service Rep/Transporter NEEDED (Farmington Hills)
Resolves routine questions and problems and refers more complex issues to a higher level.
Duties and
Responsibilities:
Answers phone calls promptly and courteously Determines caller's needs and routes calls to appropriate personnel or takes clear, complete, and accurate messages.
Ensures all messages are delivered promptly to the proper parties.
Basic clerical support for others, including copying, collating, faxing, distributing, and maintaining & pulling files.
May receive cross-training and assists with other operational functions as required.
Operates standard office equipment and uses required software applications.
Performs other duties and responsibilities as assigned.
Knowledge of:
Basic concepts, principles and practices of excellent customer service.
General office practices and procedures.
Correct use of grammar, punctuation and spelling.
Multi-line telephone systems and their use.
Ability to:
Use appropriate interpersonal styles and communicate effectively, both orally and in writing, with all organizational levels.
Work independently as well as collaboratively within a team environment.
Present a professional demeanor Work under pressure, handle stressful situations, and respond to customers in a calm and professional manner.
Establish and maintain effective working relationships with others.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Duties and
Responsibilities:
Answers phone calls promptly and courteously Determines caller's needs and routes calls to appropriate personnel or takes clear, complete, and accurate messages.
Ensures all messages are delivered promptly to the proper parties.
Basic clerical support for others, including copying, collating, faxing, distributing, and maintaining & pulling files.
May receive cross-training and assists with other operational functions as required.
Operates standard office equipment and uses required software applications.
Performs other duties and responsibilities as assigned.
Knowledge of:
Basic concepts, principles and practices of excellent customer service.
General office practices and procedures.
Correct use of grammar, punctuation and spelling.
Multi-line telephone systems and their use.
Ability to:
Use appropriate interpersonal styles and communicate effectively, both orally and in writing, with all organizational levels.
Work independently as well as collaboratively within a team environment.
Present a professional demeanor Work under pressure, handle stressful situations, and respond to customers in a calm and professional manner.
Establish and maintain effective working relationships with others.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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