Service Department Mgr / Dispatch Service Rep. - Dan Wood (Portage, MI)
Company Description Dan Wood Co represents a four generation family tradition in the service sector.
Specializing in plumbing, boilers, furnaces, air conditioning, water conditioning, rooter service, and water well service.
Job Description Service Department Manager / Dispatch Service Representative Dan Wood Company - Portage, MI The Dan Wood Company is seeking an exceptional Service Department Manager / Dispatch Service Representative (DSR) for our main office in Portage, MI.
Responsibilities o Evaluate customer calls and assign the best technician to each service appointment.
o Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
o Relay accurate information to technicians, ensuing proficient, quality customer experiences.
o Manage the whereabouts and needs of every technician in the field.
o Record the results of each service call and create report summaries for senior management.
o Be professional and establish customer rapport, encouraging repeat business.
o Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
o Update customers throughout the day on the technician s progress.
Requirements o Proven track record in customer service.
o IT competent; good typist and proficient with phone systems.
o Highly organized with exceptional follow-through abilities.
o Strong verbal and written communications.
o Passionate about Dan Wood Company and loves the brand.
o Ability to build trust, diffuse conflict and hold others accountable.
o Bachelor degree or equivalent is a plus, but not required.
o Engaging personality that blends well with a fast-paced, goal-driven environment.
o Highly motivated, flexible and great attitude on life.
Source:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Specializing in plumbing, boilers, furnaces, air conditioning, water conditioning, rooter service, and water well service.
Job Description Service Department Manager / Dispatch Service Representative Dan Wood Company - Portage, MI The Dan Wood Company is seeking an exceptional Service Department Manager / Dispatch Service Representative (DSR) for our main office in Portage, MI.
Responsibilities o Evaluate customer calls and assign the best technician to each service appointment.
o Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
o Relay accurate information to technicians, ensuing proficient, quality customer experiences.
o Manage the whereabouts and needs of every technician in the field.
o Record the results of each service call and create report summaries for senior management.
o Be professional and establish customer rapport, encouraging repeat business.
o Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
o Update customers throughout the day on the technician s progress.
Requirements o Proven track record in customer service.
o IT competent; good typist and proficient with phone systems.
o Highly organized with exceptional follow-through abilities.
o Strong verbal and written communications.
o Passionate about Dan Wood Company and loves the brand.
o Ability to build trust, diffuse conflict and hold others accountable.
o Bachelor degree or equivalent is a plus, but not required.
o Engaging personality that blends well with a fast-paced, goal-driven environment.
o Highly motivated, flexible and great attitude on life.
Source:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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