Michigan Peer Review Organization
About iMPROve HealthCome join the iMPROve Health team! iMPROve Health is Michigan's Medicare-designated Quality Improvement Organization.
We are both a Cool Place to Work (Crain's Detroit Business) for the last 4 years and one of the Best Places to Work in Healthcare as judged by Modern Healthcare.
As a nonprofit organization, we have more than 35 years' experience improving healthcare across the continuum of care using evidence-based and data-driven logic.
iMPROve Health provides medical consulting and review, as well as data analysis to federal agencies, state Medicaid and public health organizations, healthcare facilities, private health plans and other third-party payers.
We also have extensive experience completing thoughtful and impartial utilization review, dispute resolution and peer reviews.
Our goal is simple - to help healthcare get better!This position is 100% remote and provides the opportunity to work virtually with team members from anywhere within the United States.
We pride ourselves on providing a great work/life balance for employees, while also providing the ability to promote their career development and gain new skills through employee education opportunities.
iMPROve Health offers a wonderful benefit package that includes medical, dental, vision, life insurance, short term and long-term disability, and a generous 401k match.
iMPROve Health is committed to improving the quality, safety, and efficiency of healthcare.
Although we do not see patients, we are healthcare professionals (including physicians and nurses) and consultants who work with healthcare providers to promote the adoption and use of evidence-based best practices and processes to achieve our healthcare quality goals.
Our services offer our clients and partners access to a proven, impartial, connected resource that understands the intricacies of healthcare.
It is our #1 priority to provide thoughtful evidence-based strategies and solutions that help them achieve their healthcare quality improvement goals and outcomes.
iMPROve Health is an equal employment opportunity employer.
Must be able to work M-F normal business hours in EST.
This position may require nights and weekends on occasion when necessary.
Summary:
This position functions independently and works collaboratively with internal and external customers, including iMPROve Health's reviewer panel, to enhance the customer experience.
The Customer Liaison is responsible for building and maintaining relationships with external healthcare professionals and deploying methods to ease difficulties encountered while fulfilling assigned tasks/reviews.
Additional responsibilities include providing external customer technical support across departments and contracts to facilitate successful entry into required applications.
The Customer Liaison works a flexible schedule, including evening and weekend hours, to best meet customer needs.
DUTIES AND
Responsibilities:
Work with operational and support departments to identify areas requiring liaison services and develop an implementation planAssist with onboarding customers/reviewers, including coordinating required training and securing entry into program applications in collaboration with department leadershipServe as a subject matter expert for all applications required to administer and complete deliverablesProblem solve and mitigate technology issues and provide relevant assistance including working with iMPROve Health's information technology department and subcontractors as needed to resolve issuesDevelop customer-facing tools, including user manuals and job aidsMaintain open lines of communication with iMPROve Health's reviewer panelCollect and track pertinent information to guide recruitment and improvement strategiesAssist with reviewer recruitment and pre-screening as directedFoster collaboration with internal and external customersEnsure open lines of communication with department leadership to collectively identify methods for overcoming identified barriersOther duties as assignedAdhere to all relevant compliance regulations (HIPAA, FISMA, URAC, CMS)EDUCATION AND/OR
Experience:
Bachelor's Degree, healthcare-related preferredAt least 3 years of experience working with healthcare professionalsUnderstanding of medical terminologyAdvanced experience in Microsoft suiteExperience with Apple operating systems and proficiency in Microsoft Office SuiteTechnically skilledAdvanced understanding of computer systems including features, and integration capabilitiesStrong communication skills, both verbal and writtenCustomer service experience requiredAbility to problem-solve and address complex issuesAbility to multi-task working on more than one contract/project simultaneouslyCapability and willingness to work a flexible schedule including time outside normal business hours (evenings and weekends)About the Company:
Michigan Peer Review Organization.
Estimated Salary: $20 to $28 per hour based on qualifications.
We are both a Cool Place to Work (Crain's Detroit Business) for the last 4 years and one of the Best Places to Work in Healthcare as judged by Modern Healthcare.
As a nonprofit organization, we have more than 35 years' experience improving healthcare across the continuum of care using evidence-based and data-driven logic.
iMPROve Health provides medical consulting and review, as well as data analysis to federal agencies, state Medicaid and public health organizations, healthcare facilities, private health plans and other third-party payers.
We also have extensive experience completing thoughtful and impartial utilization review, dispute resolution and peer reviews.
Our goal is simple - to help healthcare get better!This position is 100% remote and provides the opportunity to work virtually with team members from anywhere within the United States.
We pride ourselves on providing a great work/life balance for employees, while also providing the ability to promote their career development and gain new skills through employee education opportunities.
iMPROve Health offers a wonderful benefit package that includes medical, dental, vision, life insurance, short term and long-term disability, and a generous 401k match.
iMPROve Health is committed to improving the quality, safety, and efficiency of healthcare.
Although we do not see patients, we are healthcare professionals (including physicians and nurses) and consultants who work with healthcare providers to promote the adoption and use of evidence-based best practices and processes to achieve our healthcare quality goals.
Our services offer our clients and partners access to a proven, impartial, connected resource that understands the intricacies of healthcare.
It is our #1 priority to provide thoughtful evidence-based strategies and solutions that help them achieve their healthcare quality improvement goals and outcomes.
iMPROve Health is an equal employment opportunity employer.
Must be able to work M-F normal business hours in EST.
This position may require nights and weekends on occasion when necessary.
Summary:
This position functions independently and works collaboratively with internal and external customers, including iMPROve Health's reviewer panel, to enhance the customer experience.
The Customer Liaison is responsible for building and maintaining relationships with external healthcare professionals and deploying methods to ease difficulties encountered while fulfilling assigned tasks/reviews.
Additional responsibilities include providing external customer technical support across departments and contracts to facilitate successful entry into required applications.
The Customer Liaison works a flexible schedule, including evening and weekend hours, to best meet customer needs.
DUTIES AND
Responsibilities:
Work with operational and support departments to identify areas requiring liaison services and develop an implementation planAssist with onboarding customers/reviewers, including coordinating required training and securing entry into program applications in collaboration with department leadershipServe as a subject matter expert for all applications required to administer and complete deliverablesProblem solve and mitigate technology issues and provide relevant assistance including working with iMPROve Health's information technology department and subcontractors as needed to resolve issuesDevelop customer-facing tools, including user manuals and job aidsMaintain open lines of communication with iMPROve Health's reviewer panelCollect and track pertinent information to guide recruitment and improvement strategiesAssist with reviewer recruitment and pre-screening as directedFoster collaboration with internal and external customersEnsure open lines of communication with department leadership to collectively identify methods for overcoming identified barriersOther duties as assignedAdhere to all relevant compliance regulations (HIPAA, FISMA, URAC, CMS)EDUCATION AND/OR
Experience:
Bachelor's Degree, healthcare-related preferredAt least 3 years of experience working with healthcare professionalsUnderstanding of medical terminologyAdvanced experience in Microsoft suiteExperience with Apple operating systems and proficiency in Microsoft Office SuiteTechnically skilledAdvanced understanding of computer systems including features, and integration capabilitiesStrong communication skills, both verbal and writtenCustomer service experience requiredAbility to problem-solve and address complex issuesAbility to multi-task working on more than one contract/project simultaneouslyCapability and willingness to work a flexible schedule including time outside normal business hours (evenings and weekends)About the Company:
Michigan Peer Review Organization.
Estimated Salary: $20 to $28 per hour based on qualifications.
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