HYBID SCHEDULER (SAGINAW)
Join the diverse and dynamic team that powers Michigan's largest energy provider and one of the nation's largest gas and electric combination utilities. Consumers Energy services 6.7 million of Michigan's 10 million residents - caring for our friends and neighbors in all 68 Lower Peninsula counties. We embrace a cleaner and leaner utility vision focused on eliminating energy waste and adding renewable energy from sources such as wind and solar.
At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our co-workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co-workers feel valued, supported, and empowered every day. We're a company made up of thousands of people, all with different stories to share and work to do, but we stand united in our company purpose: world class performance delivering hometown service.
The Maintenance & Construction Scheduling Team supports Electric and Gas Distribution Operations by planning and scheduling field employees with maintenance and construction work. The team receives designs and work requests from multiple departments, which may include customer requested work, compliance / regulatory work, emergent work, and system reliability / integrity work. Through planning of resources, materials and associated equipment, work is organized and prioritized to create a timely and quality schedule that accomplishes operational goals such as commitments met, productivity, and first-time completion. Schedules are built using T minus work management philosophy and communicated to all necessary stakeholders (field employees, planners, designers, etc.).
Job Description / Responsibilities
This position is a Hybrid Scheduler (Resource and Work Scheduler position) for the assigned Gas headquarters supporting Jackson, Royal Oak and Saginaw s workforce management either in an office setting or remotely.
The Hybrid Scheduler:
Uses the T minus work management philosophy to build a comprehensive schedule from T-4 to T-0 ensuring all work is construction-ready and workload is balanced with available capacity.
In order to achieve that balance, the Hybrid Scheduler:
- Will maintain awareness of multiple headquarters and provide recommendations to management regarding travelling crews, shift equipment, work overtime, and supplementing workforce with contractors.
- Works closely with the Long-Range Planner and uses work plan inputs (overtime, non-premise, paid absence, headcount, contractor / internal mix, and work mix) to ensure alignment between plan/schedule and financial targets.
- Will gather data from multiple sources to perform detailed analysis and provide explanations regarding work plan adherence.
- Will monitor, plan and coordinate gas and electric workloads using a crew composition timeline for each week of work. The timeline is modeled to achieve optimal productivity, meet commitments and deliver on operational and financial goals.
- Coordinates materials with Supply Chain, equipment and vehicles with Fleet Services, and equipment and resources with external parties and other internal workgroups.
- Communicates with Field Leaders, Team Leaders, fellow Schedulers, and Long-Range Planners in order to create a complete an accurate T-4 to T-0 schedule.
- Facilitates weekly meetings with multiple stakeholders to ensure alignment and a successful handoff of the T-4 and T-0 work schedule.
- Drive results and apply knowledge to make complex and critical decisions through interpretation of information and apply the decisions to safely allocate all resources (materials, operational employees, equipment).
- Plan and schedule underground gas construction, maintenance and emergency work.
- Monitor, prioritize, and assign workload according to resources, staffing, and geography, making appropriate adjustments as necessary.
- Coordinate activities with customers, employees, departments, and outside agencies to meet customer commitments.
- Facilitate and participate in weekly meetings between Field Leaders, and other internal departments.
- Monitor gas leak compliance dates and schedule accordingly.
- Respond to MPSC and Legislative complaints.
- Ensure proper permitting with municipalities, ensure proper safety requirements with MISS DIG, and facilitate coordination between other additional agencies as necessary.
In addition to the duties outlined above, the Hybrid Scheduler will be responsible for completing the following:
- May participate in storm operations to support timely restoration of customers and to ensure safety of the public and Consumers Energy employees. Storm support may be a requirement of the role and may include dispatching / ARCOS support / wire guard support, or any other tasks needed to support storm operations.
- Performs other related duties as required.
Required Qualifications
- A High School Diploma or GED.
- 1 or more years of customer service or technical experience.
- 2 or more years of applicable experience.
- Must possess a valid driver s license.
- Proficient software skills with Microsoft Excel, Word, and PowerPoint.
- Follows all safety rules and procedures and contributes to the safety of co-workers and the general public.
Preferred Qualifications
- Proficient CRM7 (front office) experience.
- Proficient SAP (back office) experience.
- Excellent communication, customer service and teamwork skills.
- Completion of college level courses or a degree in a scientific or technical field.
- Operations scheduling experience.
- Project planning experience.
- Leadership experience.
- Ability to create and lead presentations with a meaningful agenda and clearly articulate key data and information to large groups of stakeholders.
- Advanced organizational (time management, multi-tasking, follow-through) and problem-solving skills (5 Whys, Pareto charts, daily operating reviews) to achieve operational, financial and breakthrough goals.
- Ability to read construction prints; recognize material (including specialty / long lead time material); understand capabilities of vehicles, equipment and tools; assess number and type of crews required to complete work; and identify field conditions that drive job-specific prerequisites (scheduled outage, forestry, traffic control, etc.); understand order types, and differentiate between capital and O&M orders.
Essential Functions
- Maintains confidentiality.
- Following and providing written and oral work instructions, typing, writing and taking notes, able to use standard office equipment, able to multitask (work on multiple tasks at once), communicate clearly with customers, contractors, and employees, staying calm and composed in high pressure situations or emergencies.
- Performs or establishes procedures for tech support functions and actions including records, tracks information, maintains logs/spreadsheet, and other similar technical support.
- Under general direction, prepares special or one-time reports, summaries, or replies to inquiries, selecting relevant information from a variety of sources such as reports, documents, correspondence, other areas of the Company, etc.
- Ensures that requests for action or information are relayed to appropriate staff members; ensures that information is furnished in a timely manner; decides whether a higher authority should be notified of important or emergency matters.
- Periodically evaluates process and program effectiveness and takes action to maintain continuous improvement.
- Willing and able to follow instruction, assist in training of co-workers, and cooperate with other employees and customers.
- Performs responsibilities in a manner that clearly shows effective communication and cooperation and that promotes open exchange of information, respect, high ethical standards and professionalism.
- Maintains work areas in a clean and orderly manner.
- Facilitates meetings and delivers presentations.
- Excellent communication skills with customers, contractors, and company employees using phone, email, face to face, etc.
- Uses a computer for up to 8 hours or more per day and runs multiple software applications at once.
- Follows written and oral work instructions.
- Follows job aids and work procedures.
Hours and Travel
- This position requires the individual work 40 hours per week with 100% of time spent in the office, specific field locations or remote.
- Employee may have to travel to support other headquarters and may have to work extended hours that are outside of normal working times and days.
- Work a flexible schedule, which may include evenings, weekends, holidays and overtime.
- This position requires storm support, which will involve 12-16 hour shifts and the need to travel to other locations during those events.
- A Hybrid Scheduler may be required to maintain on-call support for work management centers.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to sit; stand; walk; and stoop, kneel, crouch, or crawl; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee frequently is required to talk or hear.
- The employee will be using a computer and the associated keyboard and mouse.
- The employee must frequently lift and move up to ten pounds and occasionally lift and move up to 35 pounds. The recommended maximum weight for employees to lift without the aid of other employees or a lifting device is 35 pounds. The recommended maximum weight for employees to lift without the aid of other employees or a lifting device is 35 pounds.
- Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job:
- The noise level in the work environment is usually moderate.
- The noise level on the construction site is often loud.
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